Sonic Fireworks - Order Advice

If you want advice on your order feel free to call us on 08000 969 444.

Please choose your type of order;

Order Advice for Do-it-Yourself Displays

Payment.
Orders will not be despatched until we have full payment. Make cheques to Sonic Fireworks or enter your card details on our web site, order form, over the phone. There is no Credit Card surcharge.

Delivery.
There is a flat rate delivery fee of £15.00 for all orders. Deliveries can only be made to addresses with Post Codes beginning with EX, PL, TA, TQ & TR and some areas of West Dorset. Deliveries will be made either via our own vehicles or by courier between 9am - 6pm Monday to Friday. An additional charge will be made for Saturday delivery, please contact us for details. Deliveries will not be left unattended and require a signature. Please advise us in advance of days that we can deliver and make sure that we have a phone number. We reserve the right to make an additional charge if we or the courier have to make repeated delivery attempts. Deliveries will be made usually 10-14 days prior to your display date.

On delivery, make sure you:

Count the number of boxes and inspect them for damage before signing for them.
Advise of damaged goods and shortages of packages on delivery.
Check the actual fireworks and contents of each pack and notify any discrepancies.

DO NOT LEAVE THIS TO THE DAY OF YOUR DISPLAY.

If any items are missing or damaged you must inform us within 7 days so we can replace them. Please note we reserve the right to substitute items in your order if necessary. We will always do this to an equal or greater value and we will always try to choose the most appropriate substitution for you.

Collections.
Orders can be collected only from our party shop in Heavitree, it is open 9am - 5.30pm Monday to Saturday. Please allow a minimum of 24 hours for stocks to be made available after ordering. Please call free 08000 969 444 and select option 1 to talk to the shop.

What happens next?
Once we have received your order we will confirm it with you and issue a invoice/receipt. You will receive in due course our comprehensive fireworks display handbook and all the free extras listed in your pack information sheet.

Booking Advice for Professional Displays

Payment.
Bookings will not be confirmed until we have received your 25% deposit. The balance is due no later that 14 days prior to the display date. Businesses and Organisations can apply for credit please ask for details. Any other payment terms or discounts must be agreed in writing in advance.

Cancellation
You can cancel a booking at any time. We have a sliding scale of cancellation charges. All cancellation will have a minimum 10% fee or £50, which ever is the greater.

Cancellation by you within:

90 days of the display date. 20% of the contract is liable for payment.
60 days of the display date. 50% of the contract is liable for payment.
30 days of the display date. 100% of the contract is liable for payment.

WE WILL REFUND ANY BALANCE OWED TO YOU.

We can cancel the booking if necessary. We will give you a minimum of 30 days notice and we will refund all money paid to us. We may need to keep a fee for a site visit if we have already conducted one, this is usually £50.

What happens next?
Once we have received your booking we will confirm it with you and issue a invoice/receipt. We will conduct in due course a site visit and liaise with the venue where necessary.

Additional points.
We will make official notifications about the display to the CAA, Coastguard or Local Authority where necessary but it is not our responsibility to let neighbours know. It is also important to note that fireworks displays produce debris across quite a large area and it is not possible for us to clear up debris outside of the immediate firing site.